Heath & Safety

Before You Book: Covid-19 Regulations in Italy

As travelers ourselves we know that things feel a little different right now. We understand your concerns and want to explain how we’re addressing health, safety and trip flexibility for our guests, guides and tour partners.

We plan to restart operating tours in September 2021.

Our health and safety guidelines were created in accordance with the World Travel and Tourism Council’s ‘Safe Travels’ framework and in compliance with The Italian Ministry of Health.

We care about your safety and we want to make sure you can enjoy the wonderful food and hospitality we offer in a healthy and comfortable way.

Current regulations in Italy require the presentation of a Covid-19 Green Pass to participate in our tours.

Italy applies health-related restriction measures to incoming travelers, which may vary depending on your country of origin. For the most current information please follow this English language link to make sure you are in compliance and able to participate in our tours BEFORE YOU BOOK.

For Our Guests

  • 100% Refund Policy: We believe that honoring your wishes when it comes to cancellation is the right thing to do. All tours can be cancelled for a 100% refund up to 24 hours before your tour starts. No questions asked.
  • Flexible Changes: If you don’t want to cancel, but would prefer to change to another date, we will change your booking up to 24 hours before your tour start time. Again, no questions asked.
  • Symptom Free: We require that all guests be free of Coronavirus symptoms. Guests exhibiting symptoms of illness, specifically fever, cough, or shortness of breath, may not join the tour.
  • Masks are Mandatory: In accordance with local regulations, all guests are required to bring a facial covering to cover their nose and mouth in accordance with current, local regulations. Masks will be removed when eating, but worn at all other times inside restaurants and other inside tour stops.
  • Social Distancing Measures: In accordance with local regulations we will maintain social distance whenever possible while on tour, and our reserved spaces at our partners’ restaurant locations will adhere to distance requirements.
  • Frequent Hand Washing and Sanitation: Your guide and our tour partners will have hand sanitizer and hand-washing facilities available.
  • Individual Servings: We’ve adjusted our tastings where necessary to make sure everyone has their own individual serving.

For Our Guides

  • Symptom Free: Guides must take their temperature prior to a tour. Guides and all staff must immediately report to management if they’re feeling ill or experiencing any COVID-19 symptoms. If temperatures are greater than 100.4 F (38ºC) – they will not be allowed to work.
  • Masks are Mandatory: All staff must wear a face mask throughout the entire tour in accordance with local regulations.
  • Frequent hand washing and sanitation: Guides will bring hand sanitizer to have available throughout the tour.
  • Fully Empowered: The safety of our guides is paramount, and guides will have full discretion to make tour changes that enhance the safety and security of guides, guests and tour partners. They will also have the right to refuse service to anyone not complying with safety protocols.

For Our Tour Partners

  • Compliance with all Local Regulations: Our tasting partners take local regulations seriously. They are wearing masks, adhering to social distancing practices, and disinfecting all surfaces frequently.
  • Frequent Sanitization: Before and after our tours, vendor staff will disinfect risk areas such as table tops, bars, restroom door knobs, faucets and toilets.
  • Individual Servings and Cutlery: Even where it is not the custom, all food tour tastings will be separated and individual to minimize contact. There will be no sharing of utensils or dishes.
  • Clean Facilities: We only visit restaurants and shops that are adhering to official safety standards and regulations and, where applicable, have been certified as such.
  • Symptom Free: In turn, we pledge to our tour partners that we will arrive with small groups of symptom free guests.

Questions?

We look forward to welcoming you back on tour again soon! If you have any questions or comments about our COVID-19 safety measures, please send us an email at: info@viadelvino.com

PERUGIA

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